CJ Logistics

Efforts for Higher Customer Satisfaction

Customer satisfaction is maximized only when customers are provided with the service they are looking for. For customer-oriented service, CJ Logistics conducts annual satisfaction survey to all corporate customers via customer’s portal system and individual customers via mobile. Proposals collected from the survey are then reported to the Company’s management, Board of Directors and reviewed in accordance with the Company-wide risk management system before improvement activities are launched for higher customer satisfaction.
Higher customer convenience, development of centralized mobile application For consistent design, user experience to customers, greater convenience to customers, executives and employees, and efficient business management, CJ Logistics launched ‘mobile app integrated management project’ that develops and centralizes 22 mobile applications including ‘CJ Logistics Delivery App’ and ‘CJ Logistics HELLO App’. CJ Logistics is also the first in the industry to introduce learning-based AI chatbot, which responds to customer inquiries 24x7 and make customer experience more convenient.

Parcel Service Evaluation Results

(Unit: Points)

Chatbot Usage and Satisfaction

(Unit: %)

Information Security Promotion System

Advances in IT and smart logistics services based on Digital Transformation environment are bringing change in the information security paradigm. In response to this changing environment, CJ Logistics took quick actions to establish an organization dedicated to information security. The Company also operates information protection committee headed by Representative Director who is responsible for information security and attended by CISO(Chief Information Security Officer) and executives in charge of customer service. The quarterly Information Security Council opens up discussions on measures to strengthen security system by sharing related issues. CJ Logistics operates privacy guidelines as per Privacy Act and other regulations pertaining to information security and openly keeps customers updated on collection, use and disposal of their personal information.

[Organizations for Data Security]

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Strengthening Information Security Risk Management

CJ Logistics acquired ISO27001(information security management system) and information security management system certificates with which the Company is operating a system to constantly improve and manage the Company-wide information security risks.
Additionally, CJ Logistics proactively blocks service discontinuation and information leakage caused by external attacks, such as hacking, through regular inspections of company-wide data security, including that of suppliers. In 2024, an Operational Technology (OT) security control system was completed across our logistics business sites, and the scope of security inspections was expanded to include overseas organizations. This expansion enabled us to diagnose vulnerabilities in security services and take appropriate remedial actions. During service provision such as delivery, CJ Logistics signs outsourcing agreements with suppliers who handle customers’ personal data. To ensure all suppliers are fully aware of our data protection policies and adhere to them, we provide training for personal data handlers. Agreement signing and education status are comprehensively managed through the system. Additionally, suppliers entrusted with personal data undergo seamless verification for compliance through a personal data protection checklist and pre-assessment.
In the Construction Business Unit, data inflow and outflow are managed in a structured manner to safeguard personal information. The data inflowed includes employees’ personal details, and any unnecessary collected data is securely disposed of. We conduct on-site visits to assess the status of personal data protection management, taking prompt and appropriate measures as needed.
Alongside this, CJ Logistics invested approximately KRW 1.1483 trillion in information technology, including around KRW 9.1 billion in data protection in 2024, clearly demonstrating our commitment to strengthening data security. These investments enabled us to complete network separation across logistics business sites and replace VPN systems at key business bases. As a result, we've significantly upgraded our security infrastructure and established a more stable data protection environment.

ISO27001 certificate

ISMS certificate

Privacy Protection and Activities to Enhance Privacy Awareness

In 2024, we provided one CJ Group-led common education session and two IT security training sessions.
Group-wide security education targeted both CJ Logistics employees and supplier personnel, emphasizing the importance of personal data management, protection principles by processing stage, and preventive measures for cyber security, thereby instilling a mindset to practice data security.
IT security training was provided to approximately 300 participants, including all TES LAB employees, R&D staff, and IT personnel. The sessions focused on enhancing TES data security and ensuring safe practices for data utilization.
On top of that, CJ Logistics distributes an Information Security Webcomic Newsletter themed around “types of phishing emails and guidelines for asset usage.” Through interview content with information security officers, we infuse employees with a strong sense of responsibility for data protection. These multifaceted efforts help foster a culture where data security is actively practiced across the organization.

CJ Logistics’ privacy Policies

CJ Logistics’ personal information is handled in the following procedures.