CJ物流

Customer-Centric Management

CJ Logistics operates a dedicated customer satisfaction department under the leadership of the Chief Customer Officer (CCO), ensuring rapid response to customer inquiries and needs. We establish a Consumer-Centered Management (CCM) strategy each year, setting the relevant goals and linking them to performance outcomes. For B2C customers, we are actively building brand awareness and positioning ourselves as an “innovative logistics technology company” through integrated brand campaigns and systematic digital marketing efforts. CJ Logistics successfully promoted the second integrated campaign for consumerfacing brand O-NE in 2025, strengthening recognition as a delivery brand in everyday life. Through the “Everyday O-NE” seven-day delivery service, the company minimizes delivery gaps and provides differentiated delivery experiences tailored to customers' daily routines. CJ Logistics also launched “THE FULFILL,” an integrated fulfillment brand covering both B2B and B2C, providing full lineup-based customized logistics solutions and strengthening brand competitiveness. This enables us to deliver customized logistics solutions, enhance brand awareness, and increase customer retention. We reorganized our customer service centers to improve customer response quality and operational efficiency. By dividing responsibilities between the Seoul and Daejeon centers, we are now able to provide faster and more specialized services.

Parcel Service Evaluation Results

(Unit: grade)

Chatbot Usage and Satisfaction

(Unit: %)

Information Security Promotion System

In response to the evolving information technology environment and emerging cybersecurity challenges brought about by the expansion of smart logistics services, CJ Logistics has established a dedicated information security governance structure based on its internal Security Organization Operating Guidelines. We have designated a CISO(Chief Information Security Officer) and a CPO(Chief Privacy Officer) in accordance with the qualifications mandated by the relevant laws and regulations. The information security department is responsible for protecting information assets and handling inquiries related to personal data. We also operate an Information Security Committee and related councils to ensure the systematic allocation of resources needed for information protection initiatives. Leveraging this robust governance framework, we proactively navigate the risks posed by technological evolution, unwavering in our pursuit of a stable, trusted smart logistics environment.

Organizations for Data Security

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Privacy Protection and Activities to Enhance Privacy Awareness

CJ Logistics conducts regular mandatory information security training using various media to enhance employees' awareness of information protection. The company provided all employees and partner staff with the CJ Group common security training once in 2025. the training covered the importance of personal information management, protection principles by processing stage, and cybersecurity prevention guidelines. Additionally, the company conducted IT security training twice for a total of 300 people—including all employees of the TES Logistics Technology Lab and research and development and IT personnel—to strengthen TES information security and ensure safe data utilization. The company has also published a total of four information security webtoon newsletters under the theme "Various Types of Phishing Emails and Precautions for Asset Utilization." It continues to make efforts to internalize employees' sense of responsibility for information protection and foster a culture of practice through information security officer interview content.

The Construction Business Unit provides all employees with basic information security training through in-house educational broadcasts and systematically manages mandatory training completion by classifying advanced training participants according to job characteristics and required security levels. Additionally, the company regularly conducts a total of three annual Clean Desk internal inspections to manage documents and storage media left on desks, thereby preventing information leaks and encouraging compliance with security regulations. When violations are detected as a result of the inspection, the company takes warning measures and provides additional training to strengthen security awareness. The company enhances work efficiency and strengthens employees' sense of responsibility for security by creating such an organized work environment.

CJ Logistics’ privacy Policies

CJ Logistics’ personal information is handled in the following procedures.