CJ物流

Efforts for Higher Customer Satisfaction

Customer satisfaction is maximized only when customers are provided with the service they are looking for. For customer-oriented service, CJ Logistics conducts annual satisfaction survey to all corporate customers via customer’s portal system and individual customers via mobile. Proposals collected from the survey are then reported to the Company’s management, Board of Directors and reviewed in accordance with the Company-wide risk management system before improvement activities are launched for higher customer satisfaction.
Higher customer convenience, development of centralized mobile application For consistent design, user experience to customers, greater convenience to customers, executives and employees, and efficient business management, CJ Logistics launched ‘mobile app integrated management project’ that develops and centralizes 22 mobile applications including ‘CJ Logistics Delivery App’ and ‘CJ Logistics HELLO App’. CJ Logistics is also the first in the industry to introduce learning-based AI chatbot, which responds to customer inquiries 24x7 and make customer experience more convenient.

External Evaluation

Internal Evaluation

Information Security Promotion System

Advances in IT and smart logistics services based on Digital Transformation environment are bringing change in the information security paradigm. In response to this changing environment, CJ Logistics took quick actions to establish an organization dedicated to information security. The Company also operates information protection committee headed by Representative Director who is responsible for information security and attended by CISO(Chief Information Security Officer) and executives in charge of customer service. The quarterly Information Security Council opens up discussions on measures to strengthen security system by sharing related issues. CJ Logistics operates privacy guidelines as per Privacy Act and other regulations pertaining to information security and openly keeps customers updated on collection, use and disposal of their personal information.

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Strengthening Information Security Risk Management

CJ Logistics acquired ISO27001(information security management system) and information security management system certificates with which the Company is operating a system to constantly improve and manage the Company-wide information security risks.
The Company established the system to monitor hacking attempts from third-parties and take early response actions via Security Control Center. Operation service based on collaboration with CJ Group’s Information Security Center and elimination of weak points in the network represent some of our efforts to improve IT service and ensure information security. We require suppliers to sign agreement on information security compliance. Bills with personal information are saved and personal information shredded via a shredding company to make sure it is kept from being exposed or leaked in the course of parcel pickup/delivery. System handling personal information such as centralized delivery system is subject to personal information encoding and technical protective measures that are stricter than what is required by the legal standards are in place.
CJ Logistics provides online training on information security to all executives and employees every year and invested roughly 13.2% of IT Division’s budget in 2023 to building information security compliance management system and suppliers’ e-mail security system, etc. These efforts contributed to zero incidents on information security and legal violations in the last three years.

ISO27001 certificate

ISMS certificate

Privacy Protection and Activities to Enhance Privacy Awareness

CJ Logistics thoroughly complies with ‘Principles on Privacy’ it established for privacy protection and better awareness on privacy by executives and employees. In 2023, 6,976 executives and employees participated in training for one hour each while preventive training was also provided to spread awareness on privacy. In addition to training programs, the Company uploads security-related newsletters and quiz regularly on its intranet as part of the activities to build up privacy awareness.
At the same time, CJ Group’s Information Security Center supports the Company by checking compliance with privacy policies every year and identifying weaknesses in the Company’s privacy management.

CJ Logistics’ privacy Policies

CJ Logistics’ personal information is handled in the following procedures.