If you run an eCommerce business, you’re likely familiar with a multitude of logistics terms used in daily operations. Among them, you’ve probably heard the term “fulfillment” at least once. Let us walk you through CJ Logistics' eCommerce logistics processes and provide useful information to help your business.
Understanding Fulfillment Solutions
“Fulfillment” is a term derived from the English word meaning completion or execution. Recently, it has come to refer to the entire process of picking, packing, and shipping products from a logistics center in response to customer orders. With the rise of multi-job lifestyles, more people are venturing into eCommerce. However, they soon discover that managing packing, shipping, inventory, and returns can be more complex than expected. Many face the dilemma of whether to handle it alone, hire staff, or risk missing opportunities to grow their business.
To address this complexity, “fulfillment services” were introduced. Logistics companies take on the tasks of storing, managing, packing, and shipping inventory on behalf of the business owner, offering a “one-stop logistics solution.” This is an ideal option for business owners who want to focus on sales and marketing without worrying about the logistics side of their business.
Customized Services from CJ Logistics That Enhance Business Competitiveness
CJ Logistics’ eCommerce logistics services, known as “e-Fulfillment”, provide eCommerce businesses such as online stores, shopping malls, and ERP/MRO platforms with a competitive edge. The traditional logistics process, which typically follows the flow: [Order – Storage Warehouse – Sub-terminal – HUB Terminal – Sub-terminal – Consumer], is simplified to: [Order – Fulfillment Center – Consumer]. On top of that, CJ Logistics’ customized delivery service, “O-NE”, offers guaranteed next-day delivery, dawn delivery, same-day delivery, and even Sunday delivery, increasing both delivery efficiency and customer satisfaction.
CJ Logistics has introduced advanced automation systems in its smart fulfillment centers, achieving 99% next-day delivery, even with increasing order volumes. With 90 years of logistics expertise, CJ Logistics provides stable services backed by proven professionals and efficient logistics management. By extending the order cut-off time by more than six hours compared to other companies (from 4 p.m. to 10 p.m.), businesses can experience over a 21% increase in order volume, boosting sales opportunities.
For corporate clients, CJ Logistics offers a dedicated digital solution. The e-FLEXs (eFLEXs) order management system streamlines the entire process from warehousing, shipping, and inventory management to order reception, delivery tracking, settlement, and analysis in one click. This all-in-one system handles everything from order placement to return processing, making it an invaluable business partner for anyone in eCommerce.
Speed, Leading to Satisfying Customer Collaboration
CJ Logistics’ advanced logistics management system, which simplifies logistics processes and automates systems, not only satisfies domestic customers but also provides high-quality eCommerce logistics solutions for global corporate clients.
Take Nestlé’s Nespresso, a world-leading food brand and number one in the capsule coffee market. To meet the fast delivery demands of coffee consumers, Nespresso has partnered with CJ Logistics’ e-Fulfillment solution, which combines fulfillment and delivery services.By leveraging the automation technologies of CJ’s smart fulfillment centers and their unique guaranteed delivery service, “Must tomorrow O-NE”, Nespresso has secured a distinctive logistics advantage. Similarly, global kitchenware brand Fissler uses CJ Logistics’ e-Fulfillment solution, integrating the fulfillment center with the O-NE delivery service to meet consumers’ needs for fast and flexible delivery.
